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Showing posts from September, 2017

New Helpshift CEO - A Snap Analysis from Down Under

The News On September 7, 2017 Helpshift announced the appointment of a new CEO in a blog post. Salesforce veteran Linda Crawford , with a tenure in the CRM arena that stretches back to 1996, took over the role, being the successor of co-founder Abinash Tripathy . Before, she held various positions at Salesforce, Rivermine, and Siebel. Most recently she held the position of a Chief Customer Officer at Optimizely. This track record certainly qualifies her to have a go at growing an interesting company to the next level. Helpshift itself is the company that created the mobile in app support market back in 2011 and, so far, has a keen focus on this area under the leadership of Abinash. Investors include Cisco, Intel, Microsoft, and Salesforce. Both, Microsoft and Salesforce, have been lead investors of the Series B financing round in June 2016. The Bigger Picture The customer service center market is extremely crowded and contested. Helpshift itself has a strong product and a