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Showing posts from July, 2018

SAP C/4HANA! Explosive? Some Questions and some Answers

During SAPPhire 2018 SAP announced C/4HANA with quite a fanfare. I covered and analysed this announcement in my post SAPPHIRE 2018 – The Return of the Suite . Sure, C/4HANA marks the return of SAP to the suite, just in another shape than previously known. Instead of combining the pillars of CRM: Marketing, Sales, and Service in one monolithic application it integrates the corresponding clouds into a suite by means of an infrastructure-, service-, and integration layer called SAP Cloud Platform. The SAP Cloud Platform also provides services like IoT and Blockchain, besides numerous additional and less sexy, but necessary ones. C/4HANA Architecture; source: SAP The SAP Cloud Platform also enables extensibility of the clouds, be it in-app (‘in cloud’) or as external extensions via the Extension Framework and the (upcoming) Microservices Ecosystem. The SAP Cloud Platform, as well as a number of in-cloud features enable AI and machine learning, exposed as

Einstein Smartens up Salesforce Service Cloud

The News A few days ago Salesforce released a new iteration of its Service Cloud Einstein after infusing its artificial intelligence, Einstein, into the Service Cloud in February 2017 . This release comes with three major enhancements to the Service Cloud: ·       Einstein Bots for Service ·       Lightning Flow for Service ·       Einstein Next Best Action Einstein Bots for Service is providing the ability to easily configure chat bots that enable instant response to customers and a seamless handoff to customer service agents. Lightning Flow for Service gives companies the ability to automate processes with contextual, step-by-step guidance for fulfilling requests and resolving issues, using a graphical interface. Einstein Next Best Action is delivering intelligent recommendations and offers on any channel to increase customer satisfaction. While Einstein Bots for Service and Lightning Flow for Service are in General Availability since July 11, 2018

Here's why Nimble is so successful

The News In the past few weeks there have been two interesting announcements by Nimble. First, on June 14, 2018 Nimble announced a partnership with Velosio , one of the largest Microsoft Dynamics VARs in North America. Velosio and Nimble entered into a global reseller agreement. As a part of this agreement Velosio’s 200 channel partners can purchase, manage and resell Nimble CRM bundled with Microsoft Office 365. Velosio is the latest prominent name in among the growing number of Microsoft/Nimble partners. One week later, on June 20, 2018 Nimble announced a revamp of its application homepage with the Nimble Today page. This dashboard page gives the user a clear and customisable view of their sales pipeline, calendar appointments, tasks and social signals with relationship insights directly embedded in the widgets. As a start the page offers 6 widgets ·       Deals ·       Events ·       Tasks ·       Highlighted Contacts ·       Signals ·       Sta