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Showing posts from April, 2024

How to zohotize a global business

About two years ago, I had the pleasure of speaking with Elie Katz of National Retail Solutions , NRS, about how he and his team “zohotized” NRS. During this year’s ZohoDay24, I was happy enough to continue this conversation with Rene Selemi , director of retail operations at IDT Corporation , the parent corporation of NRS. IDT is a global provider of communications and payment services, headquartered in Newark, New Jersey. The company employs around 1,700 people. You prefer to watch the interview? You can do it right from here . IDT started to use Zoho around 7 years ago for its internal startup NRS. The scope was customer care with the objective of enabling the business to respond to quick and effectively to customers. IDT and NRS originally settled on Salesforce but after using it for about a year decided to move away in favor of Zoho as it was a better fit and faster to implement. Says Selemi “ We had Salesforce for a while for about a year, but at the end we decided to go away fro