Skip to main content


Showing posts from November, 2016

Forrester Wave CRM Suites for Mid-Sized Businesses - What it Means

Source: Forrester Wave CRM Suites for Mid-Sized Businesses Q4/16 Finally, the much-anticipated Forrester Wave on CRM Suites for Mid-Sized Businesses Q4/2016 has been published by Kate Leggett and her team at Forrester Research. Besides the usual suspects Oracle, Microsoft, Salesforce, and SAP it covers 7 more vendors that fulfil Forrester’s definition of a CRM suite for mid-sized businesses. This definition roughly is ·       To be considered a suite the software covers at least three of the CRM disciplines o    Marketing o    Sales Force Automation o    Customer Service o    Field Service o    E-Commerce o    Customer Analytics ·       There needs to be prebuilt integration between the products, if they are not within the same system; integration shall be via open standards to allow for integrating other applications. ·       The software needs to be targeted at organizations between 250 and 999 employees. ·       Multiple industries need to be targeted.

News Analysis - Cisco joins Helpshift Series B round

On November 22 nd , the mobile and in-app customer support technology company Helpshift announced that Cisco investments joined into Helpshift’s Series B financing round, increasing the amount of raised capital to more than $38.2 Million. With this investment decision Cisco Investments joins Intel Capital, Microsoft Ventres, Nexus Venture Partners, Salesforce Ventures, True Ventures and Visionnaire Ventures. Here the announcement: Cisco Investments Joins Helpshift Series B Round Additional Capital Raised in Successful Funding Round Enables Helpshift to Become a Driving Force in the Evolution of Contact Centers SAN FRANCISCO -  NOV. 22 2016 — Helpshift , the company revolutionizing the customer support industry through enterprise-level, in-app customer experiences, today announced that  Cisco Investments  has recently joined their Series B funding round, which follows previous investors such as Intel Capital, Microsoft Ventures and Salesforce Ventures. As one of Cisco In