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Showing posts from 2018

Nimble 2018 - The Story goes on

The year 2018 is coming to an end, which means it is high time for some interesting product and roadmap news. Here’s some Nimble news  (well, not so fresh anymore, I have been too busy lately). For starters, Nimble released its long awaited Mobile 3.0 for Android, complementing the iOS version that got released earlier this year . Nimble unifies contacts from teams’ mobile, cloud-based, and desktop records into an all-in-one relationship manager. With minimal taps, sales and marketing professionals can prepare for meetings by quickly scanning social insights, sales intelligence, and contact engagement history from their portal device. To keep the momentum going, Office 365 and G Suite users can send personalized responses using template, trackable emails, and monitor opportunities across all deal stages from their portable devices. “People buy from the people they know, like, and trust,” said Nimble CEO Jon Ferrara. “We therefore designed Nimble Mobile to g

The Secret Sauce of Success - Unveiled by the DC Office of Unified Communications

Back in 2015 the Washington D.C. Office of Unified Communications (OUC) started a re-platforming exercise of their backbone from an on premise system to a cloud based customer service solution. The Washington, D.C. Office of Unified Communications manages non-emergency services for 311 callers across the District of Columbia, supporting 17 different agencies, including the Department of Transportation, the Department of Public Works, the Department of Motor Vehicles, and more. The OUC also manages emergency services for 911 callers. One of the main reasons for this re-platforming was the downtime challenge inherent to all on premise platforms: They need to be upgraded regularly, which causes service degradation or even unavailability. Other reasons included insufficient and slow reporting capabilities as well as the need to add more self-service channels. Having strong reporting and analytics capabilities are crucially important for call centers. The bigges

Data Rules - SAP acquires Qualtrics

The News On November 11, 2018 SAP announced that it has entered a definitive agreement to acquire Qualtrics, the “global pioneer of the experience management (XM) software category”. Here is the full announcement for you to read: WALLDORF, Germany, PROVO, Utah, SEATTLE, Wash.  —  SAP SE (NYSE: SAP) and Qualtrics International Inc. (Qualtrics) today announced they have entered into a definitive agreement under which SAP SE intends to acquire Qualtrics, the global pioneer of the experience management (XM) software category that enables organizations to thrive in today’s experience economy. Together, SAP and Qualtrics to accelerate the new XM category by combining experience data and operational data to power the experience economy Creates a highly differentiated offering for businesses to deliver superior customer, employee, product, and brand experiences Ryan Smith to continue to lead Qualtrics; Qualtrics to maintain dual headquarters in Provo, Utah, and Se