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Showing posts from July, 2016

CONCUR and UBER extend Partnership - Four Winners and one Loser?

Yesterday the winning but controversial ride share/taxi company Uber and the leading travel- and expense management company Concur announced an expansion of their relationship. With their "first-of-its-kind partnership and technology integration" Concur-connected businesses "will gain visibility into [their] Uber usage while increasing traveler productivity and satisfaction". As part of the deal Uber will exclusively (for the moment, I guess) make its business features available to Concur customers available for free. This includes automated employee onboarding, policy controls, savings performance, and trip summary dashboards only available by the combination of  data collected in the systems of the two companies. My Take - a Quadruple Win There are five involved parties. ConcurUberConcur customersTraveling employees It is conceivable that this partnership does good to all of them. On the fifth one - later ... Concur wins The exclusivity of this partnership gives co…

Customer Experience - A Banking Tale of Mystery and Imagination

After some investigation into SME CRM Nimble and Freshsales and travel management software traform today is the day of a reflection on customer orientation in one of the industries that managed to become almost indispensable in our lives.
So let me tell you ... A Bank Tale of Mystery and Imagination But not an invented one. This is life in 2016.
Imagine the following extremely uncommon scenario: You want a mortgage for a house. Imagine also that you have a fairly good income, so you want to pay down fast. After all interest rates in NZ are still pretty high compared to other developed nations – although they are very low for NZ standards. And remember – one of the basic premises of neoliberalism is that everybody has equal negotiation powers (the Kiwi in me says “Yeah, right” to that one …).
What are the variables you have in a mortgage? The total amount, interest rate, pay down period, term of fixing the interest rate, unless you go floating, that is, and the start of the pay…

Fresh Wind for SME CRM?

It appears to be demo time for me. After Jon Ferrara gave me a deep dive into the leading social sales application Nimble and I got a dive into the new travel management solution Traform by my old friend Balamurugan Kalia, Sreelesh Pillai introduced me toFreshsales, the new social solution by Freshdesk, a company that got founded in the second half of 2010 only and until now focused their efforts on customer service and support. An interesting twist in Sreelesh’s story is that Freshdesk built Freshsales initially to accommodate their own needs and to deal with the demand caused by their growth. Growing at about 50% over the last year or so, the Freshdesk team realized that the applications (yes, plural, including tier 1 solutions) that they used did not really fit their needs. The Freshsales solution covers simple applications for leads, contacts, accounts, deals (opportunities). Leads and contacts can get imported into the system by means of a csv upload. This way it is also possibl…