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2016 has been the year of Artificial Intelligence and machinelearning. With the year being almost at an end, let me chime in to the gang of pundits who venture into prediction land and pronounce what we get out of our glass balls. So here are my 5 plus 2 bonus ones. AI gets mainstream in Consumer Environments Alexa paved the way, the Google Assistant is on its heels, Microsoft Cortana wants to get there, too – and Apple, amazingly, is a late starter in this environment. Amazon started with a pretty smart strategy by not overselling the capabilities of its underlying AI, as Apple did with Siri, which caused some grief for Apple and some laughs for many people around. More and more helpful Alexa skills are developed and implemented that improve its usefulness. Similarly Google; they started late but are in the game now, too – following a different strategy of adding new functionality by just making it available in contrast to Amazon, who opt to have users individually enable ‘skil...

As our (digital) lives circle more and more around mobility, and consequently the mobile phone, the questions around communication-, and in particular around service- and support channels become more interesting by the day. Facebook triggered what can be dubbed a little revolution when opening its messaging platform for chatbots in 2016; meanwhile even Skype offers chatbot support. It is safe to say that chatbots have been one of the main technology trends in 2016. Slack, originally released only mid of 2013, has become one of the main collaboration- and communications platforms. Artificial Intelligence and machine learning in various flavors and strengths have become part of many business applications throughout business’s value chains. And the combination of conversational user interfaces and AI/machine learning has the potential of changing the way people interact with businesses (and data, for what it is worth in this context). Facebook, Google, Amazon, Apple, Microsoft, to ...