eCommerce is dead! Long live iCommerce

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My new column article on how to take advantage of AI and MachineLearning in eCommerce is live on CustomerThink. It gives you background and actionable information, answering pressing questions like 'Where does AI come into the picture'?

Not wanting to spoil, here a little hint: There is far more than merely product recommendations.

But read for yourself!

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SAP CRM and SAP Jam - News from CRM evolution

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Sweet Transformation: Inside SugarCRM’s New Direction

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SaaS or the Rise of the Undead

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Salesforce stock tanks after earnings report - a snap analysis

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ZohoDay 2025 Brings Enterprise Swagger to the Lake

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